THREE STEPS TOWARDS YOUR OWN
CHATBOT FOR MESSENGER
Whether it’s WhatsApp, Telegram or Facebook Messenger, chatbots make communicating with customers much easier. Respond with automated answers and provide the right information around the clock.
CREATE CHATBOT RULES
Specify if your bot should reply, forward the message or assign it to a channel.
DEFINE RESPONSE TIMES
Define on which days and at which times your bot should respond.
CREATE CONTENT
Create a text or link your bot to a database or artificial intelligence.
KEYWORDS
Customer’s requirements in an automated way
Make use of certain keywords and let your chatbot inquire about your customer’s current concerns. Predefined chatbot answers per keyword enable an automated dialog for simple customer queries. For example, your chatbot can automatically respond to billing or package requests.
PLACEHOLDER
Personal salutation
Use placeholders in your chatbot responses to make messages more personal. At messageorganizer you can find various {placeholders} to address your customers with their {nicknames} for example. You can also use {TIMESTAMPS} to refer to the date a message was sent. Look for yourself which {placeholders} are suitable for you.
SCRATCH
Create chatbots easily
With messageorganizer you don’t have to be a tech wiz to program your own chatbot. Scratch is a platform that is already used in elementary schools to introduce children to the world of programming. You can assemble the dialog boxes of your chatbot like a puzzle. Convince yourself of the easy handling by creating your Scratch project and importing it to messageorganizer.
PRE-QUALIFICATION
Unburden your employees
Get more tasks done by automating service processes. Messenger chatbots can pre-qualify customer requests and query basic customer information, even before initial customer service processing. For example, chatbots can autonomously query and route customer data such as contract number, customer number, or type of concern.
MOBILE SERVICE
Join the trend
People love to communicate with their friends or families, even with companies, via messenger services. Therefore, the usage rates of Messenger chatbots are significantly higher than the conventional website chatbots. With future trends in mind, we are convinced that customer service should come via messenger services too.
ARTIFICIAL INTELLIGENCE
Deploy intelligent chatbots
Simple chatbots facilitate numerous stages of work. However, even a sophisticated chatbot eventually gets stuck. Artificial intelligence (AI), on the other hand, is constantly learning and can handle complex conversations. That’s why you can link messageorganizer to any AI via http-forward to let it answer customer queries.
AVAILABILITY
Stay available 24/7 with chatbots
The beauty of machines is: they don’t need a break. Chatbots allow you to respond to inquiries after business hours and signal to your customers your dedication and care. Whether your chatbot responds immediately, provides delayed feedback, or only responds to certain keywords is up to you.
EXPLORE OTHER FUNCTIONS
FORWARDING
Channel your messages to save resources.
SEGMENTATION
Send messages to people with the same interests:
WHATSAPP TEMPLATES
Stay in touch with your customers via WhatsApp.
SOCIAL MEDIA MANAGER
Share your news directly on Facebook and Twitter.
